Hosted Exchange

HITACHI Cloud Services Connection (HCSC) offers Hosted Exchange Email as a Service to customers of all industries with enterprise mail features such as Outlook Anywhere access, Outlook Web App access, Outlook Mobile Access supporting Apple IOS / Android / Windows end point devices, and enterprise collaboration features such as calendar access, Company Global Access Lists and resources scheduling.  By using the latest Microsoft Exchange 2013 technology, this email service can efficiently improve customer experience of access email and leverage support and management workload of maintaining email service infrastructure by using the service.

 

Customer Challenges

Budget constraints, continuous email platform upgrades, service availability and stability, on-going email platform support, and routine system patch management tasks are some of the key IT challenges that businesses face today. To cope with the fast-moving business world, IT professionals must look for an efficient way to support their mail applications while also reducing IT total cost of ownership.

 

Solution Description

HCSC Hosted Exchange Service offers IT professionals an efficient way to support enterprise email while reducing total cost of ownership by integrating best-of-breed enterprise-class Exchange 2013 DAG architecture, professional expertise and industry-proven standard processes. It provides customers enterprise grade mail services supporting various versions of Microsoft Outlook and Internet web browsers. Mail user accounts can be setup and managed by customer IT administrator through self-service portal, hence streamlining overall IT administration experience.  

 

Key Features

  • Email service based on latest Microsoft Exchange 2013 technology
  • Customer Self-Service Portal for user mailbox provisioning and mail service management
  • Full support for administration of all key Exchange features – mailboxes, contacts, distribution lists and public folders
  • Integration with customer’s on premise Active Directory Service through ADSync technology
  • Outlook Client auto-configuration supporting:
    • Outlook Anywhere supporting Outlook 2007, 2010 and 2013 version
    • Outlook Web App, access your mail service anytime, any device, anywhere through HTTPS connection
    • Outlook Mobile Access support (Apple IOS, Android, Windows Mobile)
  • Online Company Global Access List (GAL)
  • Company Offline Address Book (OAB)
  • Enterprise Distribution Lists
  • Shared Contacts & Shared Calendar
  • Create and manage Global Contacts for customer’s Exchange organization
  • Delegate permissions to user mailboxes
  • Manage public folders via web interface or Outlook Client
  • 20 days retention of deleted email items in user mailbox
  • Bundled 30 days managed user mailbox backup and recovery service
  • Bundled 30 days managed public folder content backup and recovery service
  • Bundled antispam, antivirus & anti malware protection to user mailboxes and public folder content
  • Choices of user mailbox package options are available for subscription:

  • Choices of public folder storage options are available for subscription:

  • Superior features compared to Office365 offering